FAQs

Frequently Asked Questions

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Greater part of Accra and Tema. We keep widening our coverage. Specific areas can be seen on our website. Customers within Accra and Tema are to Signup for our services for a survey to be done.

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Monday – Friday 8am to 4:30pm and Saturday 10am to 2pm. However Call Center works 24/7

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CoLi Plus works like any other Android TV box outdoor but ours comes with 6 months Netflix subscription + some LIVE channels that can ONLY be streamed within our network. You can also purchase your Netflix subscription from us once you own a CoLi Plus Box. A non-subscriber can also purchase the CoLi Plus Box by visiting www.coli.com.gh, click on Subscribe, select TV, select "non CoLi subscriber and fill the forms correctly. For CoLi Subscribers, click on "CoLi subscriber and use their CoLi username and password to register

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*Open the router’s configuration page by entering these IP addresses 192.168.1.1 or 192.168.0.1 or this webpage tplinkwifi.net *Use a web browser on a computer connected to your network. *Enter your router’s username (admin) and password (admin). Username and password are required before you can access the router. They can be found beneath the router as well. *Click on the Wireless section *Look for Wireless Key/Security Key and clear the previous password *Save your settings. ... Device has to be connected to the Wi-Fi Network before the router can be accessed... Should in case the customer is using his mobile phone, he/she should put off his mobile data

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 Go to www.coli.com.gh  Click on “Pay Now” at the upper right corner of the page  Log into your account by entering your account username and password Select the package you want to renew with  Click on “continue to checkout”  Select the Payment Method i.e. Mobile Money or Card  Select the Network i.e. MTN, AIRTEL/TIGO or VODAFONE  Pay from your mobile money wallet (please ensure you have enough balance on your MoMo to make payment)  Confirm payment on phone prompt  Wait for a successful transaction message

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It will be emailed to you before close of day.

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Packages information and services is on our website. We offer wireless internet service.

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OPTION 1 *Download Coli mobile app on Playstore (coli_mobile) * Click on Sign in * Enter User Id and Password OPTION 2 * Launch a browser * Input website address www.coli.com.gh *select the option “login” *Enter user id and Password * click on name and select the option “dashboard” * Account would be displayed