CoLi Link Ghana is committed to delivering ultra-reliable Fixed AirFiber Wireless Broadband across our network. We maintain a clear, transparent policy to ensure fair reimbursement if you experience extended service disruptions.
� 24-Hour Outage Threshold: Reimbursement is only issued after an active service disruption exceeds 24 continuous hours. If a client experiences a technical issue and goes offline for 24 hours or more, we automatically calculate and apply a pro-rated reimbursement credit to your account.
� Area Network Unavailability: If there is a general network loss or signal unavailability at a particular coverage area affecting service delivery, customers in that zone are fully eligible for reimbursement credits.
Non-Refundable Renewals & Relocation Fees: We do not issue refunds for subscription renewals or service relocation fees once processed and activated on our network.
If you are a new subscriber and wish to stop using the service within the first 30 days after initial installation, you may opt out! Upon request, our field engineering team will retrieve the installed Ubiquiti outdoor radio devices and gateways from your premises, and we will issue a refund for your initial package.
Promotional Free Device Retrieval: On certain special promotions where Ubiquiti radio antennas or routers are provided for free or subsidized, the devices remain under the custody of CoLi Link Ghana. If an account experiences service inactivity for 60 consecutive days (no active package renewal), our field technicians reserve the right to retrieve the devices.
Minimum Renewal Requirement: To maintain an active port on our broadcast towers and retain assigned equipment, customers must renew their subscription at least once every 3 months (90 days).
Hardware Warranty & Support: All installed Ubiquiti AirFiber / airMAX antennas and Wi-Fi routers remain fully warrantied during active subscription periods. If a hardware fault occurs, our technical team assists with prompt diagnosis or replacement within 24 hours.